About Small Town Septic
Small Town Septic is a highly recommended septic service provider known for their professional and prompt service. Customers praise the company's deep industry knowledge, honest communication, and exceptional customer service. The team at Small Town Septic has a reputation for efficiently addressing any issues with the septic system and keeping clients informed throughout the process. Whether installing a new sewer hookup or replacing a cracked septic tank, Small Town Septic is dedicated to delivering a seamless and satisfactory experience for their clients. Customers have described the team as professional, knowledgeable, and courteous, with one reviewer stating that the experience was "stress-free." Another customer, new to the area, heard the company was the one to go with and had a "great experience" with the friendly, fast, and knowledgeable service. A third customer had to do a full leach field install on a tight timeline and found the company to be incredibly responsive, helpful, and patient throughout the process, making a stressful situation much easier.
I cannot give Jason and his company; Small Town Septic enough Stars for their professional service, their honesty, their efficiency and their compassion and empathy. I bought a house eight months ago and as a single mom with my children and trying to take care of My Mother as well found myself in a very tight situation with my septic system. After making multiple calls to find out what the problem was or who could fix it for me, I finally was put in touch with Small Town Septic and the owner; Jason Lechance. Jason came out and assessed the issue and took care of what he could and then went another step and the following day sent over Josh from RAD Excavating to fix another...read full review
I had a wonderful experience! I can't say enough good things about them. I had them take care of our septic issue and the customer service was great, they always called back quickly. Both Jason and Jodie were great to work with. Overall 10 out of 10 experience, I fully recommend!
Unprofessional-installed candy cane vent in center of backyard without talking to me and when I asked about it (I did not realize job was complete and vent was permanent), I was told they could quote moving it. UPDATE: Jason reached out and we worked through the misunderstanding.