New London County Septic & Excavation is a professional and friendly business, known for their meticulous work and efficiency. They are highly regarded for their septic services, water line replacements, and ability to handle repairs without requiring extensive digging. Customers appreciate their honesty, good humor, and the care they take to leave the area clean and beautiful. The entire staff is outstanding, with special praise for Carl, whose knowledge and customer service are exceptional. Many customers have noted excellent communication with the office, and the staff is described as friendly and professional. Whether dealing with routine septic service or urgent issues, they have proven to be a trusted choice for many, making them highly recommended.
I had a septic emergency and called five different companies. **New London County Septic & Excavation** was the only one that was able to respond immediately and get to my home as soon as possible.
The service technician was highly professional, knowledgeable, and took the time to explain everything while quickly resolving the issue. During a stressful situation, their prompt response and exceptional service made all the difference.
My family truly appreciates the outstanding service we received. We highly recommend **New London County Septic & Excavation** to anyone looking for reliable, professional septic service in Eastern Connecticut. Thank you for going above… read full review
Jun 2026
5.0★★★★★
Have worked with Melanie and Todd for several years now and they have been amazing. They take pride in their work and I feel valued as a customer. Prices and rates are fantastic and their snow removal services have been a lifesaver for us.
Apr 2026
5.0★★★★★
Consistent trustworthy service and very knowledgeable. Five years ago Todd and his team replaced an aging 55 year old septic tank common to our Gales Ferry-Christy Hill neighborhood. At that time NL County removed the original concrete tank and replaced with a modern two compartment plastic version connecting to the existing dry-well leaching system. More recently they replaced two suspicious junction boxes and flimsy 1960’s piping with modern PVC materials. And with modern fiber optics video equipment they could now assess the dry wells were OK and working fine. A sigh of relief from me with that good news, doing only what was needed, and not proposing an expensive… read full review
