About American Dry Basement Systems
American Dry Basement Systems has been a trusted and reliable basement waterproofing company in Connecticut and Southeastern New York since 1997. The company specializes in basement waterproofing, crawl space sealing, sump pump and battery backup systems, and foundation crack repair. With a commitment to customer satisfaction, the company takes the time to answer questions, explain the system, and ensure that customers make informed decisions. The team of experts is knowledgeable, professional, and courteous. American Dry Basement Systems uses a proprietary foundation repair technology and leaves homes without any post-repair mess. While the company may not always meet every customer's expectations, it is dedicated to resolving issues and providing excellent customer service. The company and its products are as advertised. Customers have reported that the workers are very hardworking, and the price is fair. However, some have experienced issues with the pump getting burnt out and stress cracks on the concrete around the perimeter where the company jackhammered and covered with new concrete. The operations manager, Paul Silva, is described as a super nice guy who is extremely helpful and knowledgeable, even when the quote was too expensive. Customers have also praised the excellent customer service provided by Ariana.
If you have water problems in your basement, this is the company to choose. They have competitive pricing, superior systems, and some of the hardest working people you will ever meet. They do the job right and stand by their work. I have had them do a massive drainage system their way and carbon fiber strapping to one of my walls. Its been a few years and my pumped stopped working, and they came out and replaced it the next day! They get all the stars from me, and I could give them more I would!
After being somewhat mislead through a home inspection, we were convinced our crawl space was in awful condition. After a good cleaning, it appeared the problem was not bad as suspected. Paul Silva ,general manager, showed up for an estimate. After his inspection, his assessment was that the crawl space was in good shape and needed no attention from AmericanDry basement systems. He made no attempt to sell me his services. Its quite refreshing to have dealt with an upfront contractor. Thank you Paul Silva and AmericanDry Basement for running an honest business.
My experience was excellent! Paul explained his 30+ years background experience to me when he showed up at my house and was knowledgeable & honest. Paul was not convinced that the issue I was experiencing was from ground water. He took the time to thoroughly investigate, and ultimately identified the true cause of the problem—which turned out to be a plumbing issue, not groundwater entering the house. I truly appreciated the transparency and integrity shown throughout the process, especially being told that my issue did not require their service. That level of customer service speaks volumes about their business. They genuinely put customers first. I highly recommend...read full review