Reviews for Massage Envy

Mar 2024

Buyer beware!!! Do yourself a favor and do not sign up for a membership here. They will charge you month after month but you will not be able to book the massages you paid for because they cannot keep up with the demand. I finally cancelled the membership and I had to leave a few thousand dollars in unused massages on the table. This company's business practices needs to be investigated.
Dec 2023

The therapist here are great, but there are always issues with scheduling. One time i was given the excuse that my appt was canceled and they called to leave a voicemail that i never received either of to let me know, this was after waiting for months for an appt. And again they cant seem to get it right. I booked months out again so i could see the same gal and they booked me with the wrong person and i found out the day before my appt. Then told sorry for the confusion ? what?! This place has gone down hill drastically
Sep 2023

Horrendous customer service and disrespectful staff, especially Brooklyn who I spoke with on the phone from this location. I will be canceling my membership — too many other competent options out there that will gladly take my business.