The Tesla Service Center offers a mix of experiences for customers, with an emphasis on their vehicles' performance and customer service. Many owners appreciate their Tesla vehicles, noting minimal maintenance needs over several years, such as only requiring tire changes and washer fluid refills. However, some customers express concerns about battery range, particularly in colder temperatures. They mention feeling uncertain about support if issues arise, as inspections sometimes seem to rely solely on remote readings rather than thorough checks.
On a positive note, the service team has received praise for their responsiveness and problem-solving abilities. Customers highlight instances where staff members worked diligently to resolve issues, demonstrating a commitment to customer satisfaction. The center is particularly commended for its exceptional service, with specific employees recognized for their willingness to accommodate individual needs, such as allowing wheelchair users to test various models. Overall, the Tesla Service Center is recommended for its quality vehicles and dedicated customer service, despite some concerns regarding battery performance and inspection processes.
Amazing. I had my car towed due to HV failure and they took care of it way faster than ETA. They fit me in their busy schedule.
The tow broke my steering and they fixed that too in a timely manner. I’m from out of town and they made my trip amazing even though of all the hiccups.
This was the service for windshield replacement . The first service who replaced the windshield did a very poor job . I had to go back next day since the windshield was off in assembly . I went back and the technician looked at and said this needs to replaced again . James from customer service at Superior center was very helpful and went above and beyond to get the paper work done . At least this time the work was done with precision and quality . The technician did a very good job . I am glad Superior center was open to get it fixed and do a full replacement which I really appreciate it .
Hopefully future replacement for windshield replacement technicians take extra… read full review
As of writing this review I have been sitting at this service center for 9 hours now without an update on my car. And I just have to wonder what the point of even making an appointment was? The service manager never messaged me back in the app during my repair. I had asked if I could obtain a loaner so I could go to work for the day, crickets.
I got to the service center today at 8:30am and my car wasn’t even looked at until after 2pm. At one point I was so hungry that I literally went to Tesla.com in order to book a test drive of a vehicle so I could pick up lunch. After lunch, I saw my car was still in the parking lot so I grabbed my electric Onewheel and rode through… read full review
2 South Marshall Road, Superior, CO 80027
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