This seems to be the theme... great doctor experience but front desk staff not great. I went in to pick up my script and was given someone else's script. I didn't realize this until I had picked out other frames at Costco. I couldn't complete my order there due to the mistake and Innovative being closed. When I called Innovative and told them who I was and what had happened... they tried to give me the incorrect script again because this other person and I have the same birth date. There was no apology for the inconvenience and I need to go back in again to pick up the script because it can't be emailed, only faxed which I don't have access... read full review
October 2023
I had a wonderful experience at Innovated Eyecare in Parker. I stopped by urgently in need of a replacement eyeglass nose pad, and I was truly impressed by the exceptional care provided by their team. The staff promptly greeted me, and without hesitation, they not only replaced the broken piece but also took the initiative to replace the other side. What really stood out to me was their attention to detail, as they made sure that all the screws were properly tightened. Their professionalism and commitment to customer satisfaction made my visit a great one, and I highly recommend Innovated Eyecare for their excellent service and caring staff.
April 2023
I have been going for years to Innovative and was recently seen by Dr. Hankenson as I needed an updated prescription for my driver's license renewal. I was greeted by the very friendly front desk staff and seen immediately for my appointment, which only took 15 minutes. They are always professional and willing to work with me as I have no vision coverage. It is refreshing in this day and age to have everything go smoothly and I will continue to go here for my eyecare needs!
This seems to be the theme... great doctor experience but front desk staff not great. I went in to pick up my script and was given someone else's script. I didn't realize this until I had picked out other frames at Costco. I couldn't complete my order there due to the mistake and Innovative being closed. When I called Innovative and told them who I was and what had happened... they tried to give me the incorrect script again because this other person and I have the same birth date. There was no apology for the inconvenience and I need to go back in again to pick up the script because it can't be emailed, only faxed which I don't have access... read full review
I had a wonderful experience at Innovated Eyecare in Parker. I stopped by urgently in need of a replacement eyeglass nose pad, and I was truly impressed by the exceptional care provided by their team. The staff promptly greeted me, and without hesitation, they not only replaced the broken piece but also took the initiative to replace the other side. What really stood out to me was their attention to detail, as they made sure that all the screws were properly tightened. Their professionalism and commitment to customer satisfaction made my visit a great one, and I highly recommend Innovated Eyecare for their excellent service and caring staff.
I have been going for years to Innovative and was recently seen by Dr. Hankenson as I needed an updated prescription for my driver's license renewal. I was greeted by the very friendly front desk staff and seen immediately for my appointment, which only took 15 minutes. They are always professional and willing to work with me as I have no vision coverage. It is refreshing in this day and age to have everything go smoothly and I will continue to go here for my eyecare needs!