Optum Primary Care Monument

Been twice and both experiences were bad through two different physicians. Definitely avoid if possible. Unorganized, and when I gave feedback no one contacted me further. Obviously just another number.

Made an appointment for a Women’s Wellness visit- (which was supposed to be covered at 100 percent with my insurance) went in for my appointment with the nurse practitioner- she talked to me for maybe 10 minutes- asked me a few questions and I never got an examination- a month later I received a $363 bill for a 30 minute outpatient visit..this is not what I scheduled- I have tried to reach out to the billing dept several times and nothing has been resolved. Today I received a final notice bill for an appointment I didn’t schedule. Not one person has reached out to me to resolve this issue regardless of my attempts to fix this.

We've been with Dr. Foote for over ten years. She and her PA is amazing. However, since they moved to the new Optum location off Jackson Creek, the office staff at Optum is below par. Had a similar experience with office staff since a primary care physician retired. They are not organized, and treat you horribly when you call attention to the mistakes. Accountability and customer service needs desperate attention. Bottom line is the money we pay in insurance premiums and out of pocket contributes to their salary. Patients don't deserve flippant treatment. Customer service is key to making a business successful - they've missed the mark over a dozen times in our household.… read full review