Lakewood Endoscopy Center, part of Rocky Mountain Gastroenterology, is recognized for its dedicated staff and patient-centered approach. The center has received positive feedback for its friendly and professional atmosphere, especially praising the receptionist and nursing staff for their excellent bedside manner and ability to make patients feel comfortable during procedures such as colonoscopies.
Patients value the warm and welcoming attitude of the doctors and nurses, which greatly contributes to a positive experience at the facility. Many reviews highlight exceptional care, with staff members expressing genuine concern and thoroughly explaining what to expect. The timely scheduling and efficiency of the procedures further enhance patient satisfaction. However, some reviews still point out issues with the scheduling and billing processes. While the medical staff is highly commended, the administrative side has faced criticism for rude interactions and complications with billing. Patients have reported unexpected costs after insurance adjustments and confusion regarding out-of-pocket expenses due to multiple bills from different providers.
Overall, Lakewood Endoscopy Center provides a caring environment with skilled healthcare professionals. While potential patients can expect compassionate care, they should also be prepared for potential administrative challenges during the scheduling and billing phases of their care.
My husband and I came here about a year apart for colonoscopies. Both of our experiences were similar: amazing and extremely friendly and professional staff from start to finish, clean and well maintained facility, and a very simple beginning to ending process with great communication.
For my appointment, specifically: Making the appointment: friendly and very accommodating scheduler. Appointment communication: emails were very well detailed and easy to find my prep instructions and what to expect. Appointment arrival: easy check-in, clinic is run smoothly and efficiently with friendly staff at the front desk. Pre-procedure: all of the nursing staff is wonderful! I was… read full review
Oct 2024
5.0★★★★★
Colonoscopy is nothing most look forward to but obviously an important procedure in taking care of yourself. The important steps of Prep is not exactly fun. My Physician recommended me to schedule another Colonoscopy as it had been 5 yrs since my first one.
The Prep upfront prior to the Procedure is of the utmost importance & Warning: Read thru all the steps, there are plenty as what not to drink, eat etc. , read thru more than once to get the steps correctly as it could be easy to mess up! And who would want to have to come back & go thru this again!
As I often check reviews on so many of the things I do, I researched RMG Lakewood, & thought ok well some people… read full review
Aug 2024
5.0★★★★★
I read reviews regarding other facilities. Some were appalling. There were NOT any red flags about Lakewood Endoscopy Center. So I made my appointment.
This place is run as it should be. The people are friendly. They expressed genuine concern about my being there and explained the process thoroughly. They took me in right on schedule and had finished the procedure in the time frame that I was told previously. My wife was in the waiting area to take me home and was by my side as they woke me up. The doctor discussed the results very thoroughly, even though it wasn’t what I wanted to hear. I am very confident that they will contact me in a few days to let me know… read full review
