My stretch therapist there was the best and the ONLY reason I continued going to this clinic. The administrative staff isn't great and because my stretch person is no longer there, there is nothing that would have me return to this clinic. When you allow rude people who do the bare minimum to run the clinic with inexperienced management to boot, there's no chance I'll be back.
Jul 2023
Unprofessional behavior - while signing up ‘with first month free’ the franchise FAILED to inform me about a long term contract, and that I can not cancel the membership. I then had to cancel the account, a few months later, at which point I was told I can only freeze my account, and not cancel. They promptly charged me again, without prior notification in July. Upon calling, I got the run around (oh the terms and conditions say so!) and it’s been 3 days and ‘the manager’ hasn’t called yet. When I told the lady on the phone that I will have to pursue legal recourse, she said “she doesn’t like my tone”.Never ever will go to a Massage Envy again.Anyone...read full review
May 2023
The Customer service at this place is terrible! I purchased a gift card and found out that for It would not be able to be used due to unforeseen circumstances. I asked the girl at the front about it and she said she would get back to me. When she called me back she told me that I would not be able to. I tried to explain what was going on and all she could tell me was that her manager said no. I then asked to speak with the manager so that I could explain things, then she told me that she was the MANAGER! I asked to speak with whoever it was that she spoke with and she refused to give me any contact information or to give mine to them. She said that she didn't know when...read full review
My stretch therapist there was the best and the ONLY reason I continued going to this clinic. The administrative staff isn't great and because my stretch person is no longer there, there is nothing that would have me return to this clinic. When you allow rude people who do the bare minimum to run the clinic with inexperienced management to boot, there's no chance I'll be back.
Unprofessional behavior - while signing up ‘with first month free’ the franchise FAILED to inform me about a long term contract, and that I can not cancel the membership. I then had to cancel the account, a few months later, at which point I was told I can only freeze my account, and not cancel. They promptly charged me again, without prior notification in July. Upon calling, I got the run around (oh the terms and conditions say so!) and it’s been 3 days and ‘the manager’ hasn’t called yet. When I told the lady on the phone that I will have to pursue legal recourse, she said “she doesn’t like my tone”.Never ever will go to a Massage Envy again.Anyone...read full review
The Customer service at this place is terrible! I purchased a gift card and found out that for It would not be able to be used due to unforeseen circumstances. I asked the girl at the front about it and she said she would get back to me. When she called me back she told me that I would not be able to. I tried to explain what was going on and all she could tell me was that her manager said no. I then asked to speak with the manager so that I could explain things, then she told me that she was the MANAGER! I asked to speak with whoever it was that she spoke with and she refused to give me any contact information or to give mine to them. She said that she didn't know when...read full review