Brand Source Appliance Repair

Sep 2023

We purchased the warranty offered at Appliance Factory. We have had no issues with the unit for 2 years. This month we were getting an unbalanced code on our unit. We called Appliance Factory and they had set up a technician to come and fix our unit. They came out and barely did anything. He recalibrated the tub sensor and called it fixed. That same night the same issue occurred. I tried texting the technician to address the problem and had no response for days. He finally said there is nothing wrong with the unit and it's user error! I am extremely frustrated and even more irritated that we paid Appliance Factory hundreds for a warranty and they sent out these people....read full review

Aug 2023

I tried calling in and the only path is overseas. There ONLY option is "is it under warranty". If not there is nothing they will do. Won't even give you info on who they use so you can go direct. If you want help, call someone else

Jul 2023

Buyer beware with buying the extended warranty. We've been waiting for two months - you heard that right - 2 months to have our fridge repaired. The 1st time the repair guy showed completely unprepared. Even after we took pictures and trouble shot the problem we still had to reschedule. Beware he only comes to northern Colorado one day a week - Thursday. Now our fridge has gone from a simple repair to a huge one because the problem continues to get worse. Extremely dissatisfied. Don't sell a warrant if you can't provide the repair!