About Boardmoor Pet Resort
Reviews for Boardmoor Pet Resort
Write a reviewHours
Monday: 6AM - 8PM
Tuesday: 6AM - 8PM
Wednesday: 6AM - 8PM
Thursday: 6AM - 8PM
Friday: 6AM - 8PM
Saturday: 8AM - 12PM
Sunday: Closed
Boardmoor Pet Resort in Fountain, near Colorado Springs, offers premier, all-inclusive, enrichment-based dog care services. The resort features a spacious facility with heated floors, large runs, and ample space for dogs to play and roam. The staff is noted for being friendly, treating each dog like one of their own. Guests receive daily text updates with pictures of their dog’s day, allowing owners to feel more at ease knowing their pets are well cared for. The unique approach encourages dogs to socialize and play with others, creating a fun and engaging experience. While the pricing is affordable at $47 per day, recent customer experiences have raised concerns about the care some pets received. There have been reports of pets returning from their stay with health issues, including severe weight loss and skin infections, highlighting the importance of thorough communication and care during boarding. Despite positive feedback from some customers who appreciate the daily updates and the happiness of their dogs, it is crucial for potential clients to be aware of these mixed reviews. Boardmoor Pet Resort continues to be a choice for dog owners in Colorado Springs, but vigilance regarding pet care is essential.
Great staff. They care. Our dog loves going.
Beware of boarding your pet at Broadmoor Pet Resort — our experience was traumatic and unacceptable. We left our healthy, happy 7-month-old puppy in their care, and picked her up days later terrified, severely underweight, and covered in painful open wounds, bloody scabs, and signs of infection. A vet diagnosed her with a bacterial skin infection, clearly the result of neglect during her stay. They did not contact us to inform us of her condition or provide any veterinary care. As a responsible boarding facility, they had a duty of care — and they breached that duty by failing to notify us or ensure our puppy received medical attention. We only found out something was wrong thanks to a friend connected to the facility who was not on duty at the time of her stay. Upon returning back to work she found her in this state of condition. Deeply concerned, we contacted animal control for a welfare check, as we were out of state — and the facility turned them away, refusing to let them see our dog. That moment was absolutely devastating. We knew she was in trouble and had no way to help her. We had to cut our trip short and rush her to the vet. Her wounds were already bloody, scabbing over, and clearly days old, meaning she had been injured and left without care for an extended period. When we demanded answers, the owners showed no accountability. They blamed us, claimed it was a pre-existing condition (it wasn’t), and hung up on us when we asked too many questions. This wasn’t just a bad experience — it was traumatic, for our puppy and for us. The complete lack of communication, compassion, and responsibility was appalling. No one should have to go through what we did.
My pup has been playing here since he was young and each week is so excited to go see his friends.