KONE Elevators & Escalators of Denver

Aug 2025

I 100% do not recommend this company for anything — let alone elevator repair.

We’ve been trying to get them to complete basic repairs for over 1.5 years. We finally received an estimate in June 2025, which I approved within a few days. (After a misunderstanding me and Garrett Rinetti had.) It’s now August 7th, and no repairs have been completed. We still have no ETA on when they’ll even show up.

Our elevator is now beyond the grace period for repairs, and we risk being shut down again. (KONE has had other mess ups with us in the past as well.)

To be clear, these are simple issues. Manny, the service technician, failed to properly complete...read full review

Jul 2025

First, my building had scheduled an elevator motor replacement several times over the past year. There were lot of glitches like delivering the wrong motor to our building. We’ve been relying on a single working elevator this whole time, and fortunately it held up.

During my recent move, an older Kone technician was parked in the loading zone. That would have been fine, but I was expecting a moving van and asked if he could please move his vehicle back five feet. He wouldn’t even look up from his phone and just kept shaking his head “no.” I was shocked by how rude and dismissive he was - and I needed his cooperation.

I was ultimately able to work...read full review

Apr 2025

AVOID THIS COMPANY AT ALL COSTS. My wife and I recently moved into a new building in Denver (THE HAYES) and since we moved in the elevator has malfunctioned regularly. The one Kone elevator in the building breaks down weekly (this is not an exaggeration). We have a newborn and my wife has a disability. Because of the low quality and poor craftsmanship/engineering of this KONE elevator we are forced to trudge up the stairs on a regular basis. If you are considering purchasing or servicing of a KONE elevator prepare to incur the wrath of everyone who comes into your building. I regret ever moving into this apartment and because of their constantly broken KONE elevator we...read full review