Tried to check in when they opened, the instant I was able there was a 40 minute wait. Got there as they opened only to find four people already waiting and they had an 86 minute wait at 8:02. Stylists were slow and didn’t care that people showing up when they opened probably had some place to be. You need more stylists. The wait time never dropped below an hour my entire time there.
July 2025
Update: we reached out to customer service and they helped us immensely to rectify this. I raised the rating to 3 from 1.
During our visit, Delilah was not only unprofessional but also outright rude, particularly to my autistic son and mother. She snapped at him as soon as we arrived at her station and gave heavy attitude throughout the service. When we requested adjustments to the haircuts, she made us and everyone in the store feel uncomfortable and as though I had done something wrong simply for asking for the haircut we wanted instead of what she wanted to give us. Don't go here with kids, unless you're willing to take whatever... read full review
July 2025
Went in today for a much needed haircut. Checking in on the app was easy and nice because I checked in on my way home from work and the wait time was basically my drive time so I got there right on time. I sat with Cynde and she did an awesome job! I love my haircut! I wasn't sure what I wanted but had an idea and she helped me out a lot! Thanks Cynde! She was very nice, sweet and funny! I will definitely be going back to her to keep up my new do!
Tried to check in when they opened, the instant I was able there was a 40 minute wait. Got there as they opened only to find four people already waiting and they had an 86 minute wait at 8:02. Stylists were slow and didn’t care that people showing up when they opened probably had some place to be. You need more stylists. The wait time never dropped below an hour my entire time there.
Update: we reached out to customer service and they helped us immensely to rectify this. I raised the rating to 3 from 1.
During our visit, Delilah was not only unprofessional but also outright rude, particularly to my autistic son and mother. She snapped at him as soon as we arrived at her station and gave heavy attitude throughout the service. When we requested adjustments to the haircuts, she made us and everyone in the store feel uncomfortable and as though I had done something wrong simply for asking for the haircut we wanted instead of what she wanted to give us.
Don't go here with kids, unless you're willing to take whatever... read full review
Went in today for a much needed haircut. Checking in on the app was easy and nice because I checked in on my way home from work and the wait time was basically my drive time so I got there right on time. I sat with Cynde and she did an awesome job! I love my haircut! I wasn't sure what I wanted but had an idea and she helped me out a lot! Thanks Cynde! She was very nice, sweet and funny! I will definitely be going back to her to keep up my new do!