All-Star Retrievers

All-Star Retrievers is a towing and recovery service that aims to provide professional and courteous assistance to its customers. Based on the reviews, the business has received mixed feedback from customers. On the positive side, some customers have praised the staff for being polite and professional. One reviewer noted that the gentleman who picked up their car was very nice, and that respect and politeness go a long way. This suggests that the staff at All-Star Retrievers can provide a positive customer experience when they approach interactions with the right attitude. However, the business has also received some negative feedback. Some customers have reported issues with communication, both over the phone and in person. Reviewers have mentioned that the staff can be rude, overbearing, and unwilling to listen to the customer's concerns. There have also been instances where the staff provided inaccurate information about the vehicle's condition or the towing process, leading to confusion and frustration. Furthermore, some customers have expressed concerns about the lack of communication regarding the location of their vehicle after it was towed. This led to worries that the car had been stolen, as the customer was not promptly informed about where the vehicle had been taken. Overall, the reviews suggest that the quality of service at All-Star Retrievers can be inconsistent. While the staff can be professional and polite in some instances, there have been cases where the customer experience has been negatively impacted by poor communication and a lack of responsiveness. Customers may benefit from clear and transparent communication from the business, as well as a consistent approach to customer service.