Optum Colorado Corporate Office

Feb 2025

Optum taking over billing for the office we go to has been awful. They will always find an excuse to charge a copay on well exams. Just assume you will never have a free annual exam.

Nov 2024

Since Optum took over New West Physicians Arvada that facility has deteriorated beyond description. My family and I received great care there for decades, but recently nothing has gone right. It would take an hour for me to describe all the screwups, not to mention the hours on the phone, unnecessary miles driven, etc. I am frustrated beyond belief. Worst of all, I don’t believe my wife and I are receiving good care anymore. New West Spine and Sports Center and New West Specialty Center have been adversely affected too - not sure what to do, I don’t want to start all over with someone new.

Oct 2024

My children’s pediatric office has now been taken over by Optum. Optum’s billing practices are fraudulent. They charged me 2x for a service which I accidentally paid. It took them 5 months to refund me. I had to call every 15 days to follow up. They also charged me $839 for a child’s meningococcal vaccine. What vaccine cost $839?! I called other dr offices and got quotes for $157-$260. BIG difference. They are not honest and when you call, you go to a big call center to billing representatives that are no help. My children will no longer go to an Optum run medical office.