About OnTrac
Reviews for OnTrac
Write a reviewHours
Monday: 8AM - 4PM
Tuesday: 8AM - 4PM
Wednesday: 8AM - 4PM
Thursday: 8AM - 4PM
Friday: 8AM - 4PM
Saturday: 8 - 11AM
Sunday: Closed
OnTrac is a delivery service that generally delivers packages on time. While some customers have experienced issues with tracking, others have received their orders without problems. OnTrac has also been praised for delivering packages in secure locations. However, a few customers have reported incidents of damaged packages due to rough handling. Overall, OnTrac seems to get the job done, but with some room for improvement.
The freaking worst. Do not use. They told me my package was delayed. It took two days for me to find out that they were unable to delivery to an Army base and that I would need to meet the driver at the gate. I reached out three more times to ensure that the driver had my contact information and would be attempting to deliver in another 1-2 days. Today I got a notification that my package was returned so now I have to wait on the shipper to refund me.
Absolutely horrible!! I had one package delivered last week that was left in plain sight and also open. The one delivered today was smashed and also left in plain sight. Will not buy from any company that uses them.
Horrible experience, I’ve had a package that showed delivered but was never delivered. A shipment of $250 worth of clothes mostly men stolen for Christmas. A few days later, my mom mailed me a box from Target. My box had been opened and retaped. I’m assuming since it was baby dolls, the delivery driver was not interested. I work for Target in fulfillment, it is a certain way we tape boxes. In addition, we do not use clear tape… we used brown water marked taped. This is how I know this box has been open and retaped. The deliver drivers are thieves which is very common around the holidays when they start allowing third party contractors. I will be advising Target...read full review