About Geek Squad

Geek Squad, the tech support service offered by Best Buy, receives mixed reviews. While the in-store customer service is praised as excellent, the phone support is described as poor in English proficiency. Overall, the delivery and installation services for electronics such as refrigerators and stereos are commended as efficient and satisfactory.

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Reviews for Geek Squad

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May 2026
Besides having to make an appointment just to pick up an item that was fixed for you. No walk-ins,they're really nice, knowledgeable, and get to you as close to your appointment time they can.
Jul 2024
If you are there for car speakers / displays - save your time and go up the street to Drive In Autosound! At Best Buy I was greeted by the nicest person who said there would be someone over by car speakers and displays to help shortly, after a 30 minute wait I asked again. After 2 associates I found one who could speak to the merchandise in that section. I went through a selection process and asked questions however when all was said and done and I supplied all of the info to make it happen, they were missing a part and said the warranty of install would not be honored AND I have to go find this part on the internet for an install appointment 4 days away. I walked out and went 5 minutes up the road to Drive In Autosound - they not only had amazing service but had me hooked up and ready to go the next morning!
Apr 2024
Customer service very good at the store, 5 stars, not so much at service center via phone 0 stars! Not sure where they operated from very poor in the English language! Again 0 stars for them.