Dorman Property Management

May 2024

Don't subject your neighbors to the chaos that will ensue if you have Dorman manage your rental. Nothing but thieves. This property has been left like this for a week after the renters moved out. And there were continuous problems throughout the entire lease ranging from abandoned vehicles on the street, people living in trailers and piles of trash along the side of the house. I'm sure Dorman collects rent from the tenants, but forgets the management part of the agreement.

May 2024

I paid over $1000 to move out of a rental property and they still said it wasn't clean enough. I had the house professionally deep cleaned, along with the carpets, etc. mind you, the house was when we got it. It looked like there might have been a blood stain on the carpet in the basement, and the rest of the carpets were dark gray, when the real color is a light brown. We had a leak in the house for 5 + months of our year agreement and It still wasn't fixed when we moved out. They are not professional, and wanted me to have no hot water for a weekend due to the leak when I have kids and it was in the middle of winter. Not to mention the house had several mice, and they did not do anything about that due to the wording in the contract. I would not recommend them.

Apr 2024

Dorman manages the condo association we live in and I hope that any HOA looking for a property manager reads this and stays away. For 7 months now we have had raw sewage spilling into our backyard after a contractor Dorman hired damaged something in the buildings walls. I can only say "something" because it's now mid April and we have still not been able to get another contractor out to fix the ongoing problem. The real issue is with Dorman's unfathomably poor customer service. Emails to our assigned property manager went unanswered for months and phone calls are rarely picked up. If they are it will be by a receptionist, the person you need is unavailable (they have a new made up reason each time which can be entertaining if you keep track of them) but don't expect a call back from who you need to speak to. We have left over 20 voicemails since November with them and never had one returned. Almost an impressive lack of caring on Dorman's part there. We finally got a response after 5 months of trying when I emailed this sham of a company's three managing partners. Not that they bothered to respond, but I guess they instructed the property director to finally deal with us. As of now our backyard flood is still ongoing, they do everything in their power to not fix the problem and seem to have a business model of hoping you get tired of asking and fix things yourself. Again, if you're still reading, please stay as far away from Dorman as possible.