Physical Therapy & Rehabilitation at Centeno-Schultz Clinic

Jan 2024

Yep, I would have to agree with the other reviews that mention poor customer service. Especially the ladies up front who are rude and condescending so I definitely won't be using their services. Good luck

Sep 2023

Extremely disappointed in the services I received from the Centeno-Schultz Clinic. Dr. Markle looked me in my eyes and said PRP would heal my herniated disc in my spine. After the procedure, I felt completely "undersold" on the risks of this procedure which left me not able to walk for close to 4 weeks and out of work for close to 2 weeks. After leaving multiple voicemails and unanswered emails, I sought 2 other medical opinions - both doctors said I was NOT a good candidate for PRP and the doctor had no right telling me that.I feel silly for wasting such a ridiculous amount of money on a procedure that I was never even a good candidate for. I shared this feedback with the front office and was told they don't do refunds and they are "sorry". Beyond the PRP not working, the severity of pain, and lack of customer service, I would seek another clinic for your health interests.

Feb 2023

Red flags abound. Honestly, after reading these reviews I feel like I dodged a $10,000 bullet.I was referred to Centeno-Schultz for treatment of cranio-cervical instability related to Ehlers-Danlos Syndrome, and was told (by my referring provider as well as Centeno-Schultz's "Patient Advocate") that they accept insurance for office visits but not procedures. They wouldn't tell me how much treatment cost or what it involved, but fair enough, I wanted to learn more.The intake process was time-consuming, confusing, and pushy. None of my questions were answered by the "Patient Advocate" or "Education Center, Patient Liaison." Instead, once I divulged my imaging and a great deal of personal and medical information, they gave me a take-it-or-leave it telehealth appointment for which advance payment of $275 would be required. Two things: (1) I live 4 miles away and was refused the option of being seen in person. (2) I work in a client-service profession, and have never seen a legitimate service provider charge for a consultation (after telling the patient it would be covered by insurance, and without answering any patient questions about treatment, payment, etc.) I fully understand using patient screeners to protect the physicians' time, but why not hire people with passing communication skills and the ability to answer patient questions? Why the shadowy secrecy? Why the bait-and-switch regarding insurance, and the outright refusal to tell me anything about the cost of the actual treatment? They wouldn't even speak with my on the phone; everything was done by email.Subsequently, the overwhelming majority of reviews I've seen for Centeno-Schultz and their Regenexx product have been scathing. The only positive reviews seem to be on their own website, or sound like they've been written by Centeno-Schultz. It seems like every rare disease is now swarming with "experts" whose cash-only practices prey on a vulnerable and desperate population. These people should be ashamed of themselves.