This company (Allen) charged me $320.25 and $89.00 dispatch and diagnostic fee, totaling to $408.25 to tell me they don't know what is wrong with my water heater. In addition, came up with some mumbo jumbo theory or story about pipe diameter which in fact is not the problem. In conclusion, they charged me $408.25 for a misdiagnosis. This company should not have charged me if they did not know. However, they did issue a refund for the diagnostic fee.
July 2025
This is Real Talk. Unfortunately it happens a lot more than we even know. U got some deep rooted issues. And truly man or woman up and Be Resl with how feel , and turn around and walk away
July 2025
**UPDATE** This review was written BEFORE Quality 1st Service Group became Allen Service. I have had a ONE-STAR experience with Allen Service - proceed with caution people!
I highly recommend Stephan with Quality 1st Service Group! I received multiple bids for a large sewer line replacement project and Stephan got the job because of competitive pricing and the best customer service. Quality 1st went above and beyond!
This company (Allen) charged me $320.25 and $89.00 dispatch and diagnostic fee, totaling to $408.25 to tell me they don't know what is wrong with my water heater. In addition, came up with some mumbo jumbo theory or story about pipe diameter which in fact is not the problem. In conclusion, they charged me $408.25 for a misdiagnosis. This company should not have charged me if they did not know. However, they did issue a refund for the diagnostic fee.
This is Real Talk. Unfortunately it happens a lot more than we even know. U got some deep rooted issues. And truly man or woman up and Be Resl with how feel , and turn around and walk away
**UPDATE**
This review was written BEFORE Quality 1st Service Group became Allen Service. I have had a ONE-STAR experience with Allen Service - proceed with caution people!
I highly recommend Stephan with Quality 1st Service Group! I received multiple bids for a large sewer line replacement project and Stephan got the job because of competitive pricing and the best customer service. Quality 1st went above and beyond!