About Peek Funeral Home
Peek Funeral Home provides a service that is both compassionate and respectful, particularly for families planning Vietnamese funerals. The staff is well-versed in Vietnamese Buddhist traditions and works effectively with temple monks to ensure that ceremonies honor cultural practices. Families appreciate the respectful handling of the deceased and the timely coordination of services, including transportation and paperwork, which is conducted with care. However, some areas require improvement. Families have noted a lack of guidance during the day of the funeral, with expectations for staff support often unmet. Clear communication about logistics and direction is essential, as families may find themselves managing proceedings without adequate assistance. Additionally, proactive engagement is necessary for families to obtain important details about the service. While the funeral home offers an overall good experience, there have been concerns about sales tactics, particularly regarding tombstone purchases, which some found distressing during a sensitive time. Furthermore, there have been issues with administrative tasks, such as reporting deaths to the Social Security Administration, which have caused frustration. Despite these concerns, many reviews highlight the helpfulness of the staff, who are responsive to questions and provide support throughout the planning process. The facility itself is well-equipped, and many families have found comfort in the personalized attention received during difficult times.
I try to find my box number that I bought 10 years ago. They keep sending me to another one, when simple database can find out very fast. In this kind of time, when I can find out everything by google it, they are still in the stone age.
Peek Funeral fell short on some major areas, which I outline below. But because it also fulfilled key aspects of planning a Vietnamese funeral in a non-flakey, mostly compassionate, and earnest manner, I steer toward 4 stars rather than 3 stars, and outline serious feedback I hope they think about improving on. I sincerely hope that operations, professionalism, and customer service improve so that this entity can be even better, as it plays host to a key Vietnamese immigrant population of the entire world outside of Vietnam.(+) Well-versed in Vietnamese Buddhist traditions for planning a ceremony. Worked well with the temple monks we worked with for prayers during the...read full review
My family used this funeral home for my father and it was an amazing service. It is more expensive in comparison to other funeral homes in the area but to have cremation on site was so helpful. We used chapel 5 and was impressed by the facility itself. There are bathrooms on site. We liked used the kitchen nook, had plenty of cabinets for storage. They allowed use of two big tables and side table. We brought our own tables for a memorial table and the staff was super helpful. We didn't really know what to do for the proceedings but they guided us through each step and answered our many questions throughout the process. Special thanks to Triet for responding quickly to our text messages and make the process easier. Also to the staff that worked the memorial weekend. Thank you for helping us through the two days. He even remembered our names and helped line us up. Our father had many temples that came out but it did not faze the staff and they kept us on schedule. Thank you for helping us through this difficult process and providing a memorable service for our father.