Geek Squad

Jun 2025

I called geek squad my washer had been making lots of noise and not washing clothes properly. I called geek squad and I got an appointment pretty quickly. The lady and gentleman who came out to our home in covina were excellent! Very easy diagnosed problem communicated the problem to me, ordered parts and gave me a return appointment. They both returned went straight to work and fixed the problem I couldn't ask for a better experience! My washer works better than when it was brand new! Thank you two very much im sorry it took so long for the review. Thank you for the great job!

Mar 2024

Had an issue with my computer and made an appointment to have a Geek Squad tech to look for malware and other issues. Tech Raymond got the ball rolling and had my computer checked in. Came back a couple days later to pick up my computer which had antivirus software installed. Tech Raymond helped me install antivirus on cellphone and tablet. Very happy with Geek Squads service.

Dec 2021

I had an appointment to replace my phone screen, and when I got there, there was only one associate helping a customer. I thought I'm they're short staff, whatever I got in line. That wasn't what agitated me, it was the not acknowledging there's a customer no "we'll be right with you" nothing. Earlier in the day after scheduling my appt online , I called to ask a few questions main one : if it would take long to fix my phone. I couldn't leave my phone for over an hour so had they greeted me and asked 'how can we help you' if they would've given me an ETA I could've chosen to leave or stay. Then 15 min later an associate walks over to another customer behind me to assist with a screen replacement from what I overheard , this associate SKIPS me to assist the customer. Not even asking what I needed help with. Again... GREET. ACKNOWLEDGE YOUR CUSTOMERS. 35 min later ..still nothing. 3 associates have come and gone into the work area. I'm not all familiar with how Best Buy goes about customers but , it's customer service? You'd think they at least acknowledge their customers!?. DANIEL YOURE AWESOME thank you for acknowledging the line, asking each of us, before you left for the day might I add, how you can help us ! Honestly his customer service was the only reason why I didn't give ONE star. Oh and Daniel explained how it would be 2-3 hrs, so my happy ass left and rescheduled :) Sssssee what I mean lol 45 min of waiting, only to reschedule ! SMH.