Phoenix Automotive is known for its exceptional customer service. They are highly responsive, even considering significant time differences, and are dedicated to helping clients resolve their issues. The team is knowledgeable and patient, taking the time to explain solutions in a clear and understandable manner. Customers have praised the staff for their professionalism, quick responses, and helpful guidance. For example, one customer received assistance in diagnosing and fixing issues with their **style unit** shortly after purchase, with Phoenix Automotive's support team walking them through installation and troubleshooting. Another reviewer shared that Phoenix Automotive addressed their needs promptly, with staff communicating via email and text to ensure satisfaction. The company has also been helpful in resolving technical problems, such as issues with **buttons** not working and antenna placement, always providing friendly and expert support. Overall, Phoenix Automotive provides efficient, caring, and skillful support, making it a trusted choice for customers needing automotive electronics help.
Great product and amazing customer care! Technicians are knowledgeable and the customer care team assisted me to trouble shoot some hurdles during the self installation. This is my second screen purchased one for a 2014 Jeep SRT and one for a 2016 Ford F-150 XL.
Bought radio for my 2013 Silverado. Fit was perfect. No instructions provided so need to watch the video they have to confirm connections. Had to meet with their service tech as I couldn't get my aftermarket backup camera to work. Phone call with their tech, Jinjun, and he pointed out the reverse trigger wire in the harness. Very polite and patient with me. Connected the wire and everything works great. Side note, for the Silverado, you will lose the factory power outlet and USB connection location. Easy fix to add in the panel below the radio. Awesome unit.
I had a really great experience with Phoenix Automotive from start to finish. The customer service was solid, friendly, responsive, and actually helpful without feeling pushy. The whole purchasing process was smooth and easy, which made a big difference.
Also there technical support. They really know what they’re doing and take the time to help you figure things out. I bought my unit back in 2021, and even now in 2026 I was still able to reach out and get the same level of help and respect like I was a brand-new customer.
That kind of consistency is rare. You can tell they actually care about their customers, not just making a sale. Definitely recommend Phoenix Automotive… read full review
663 South Brea Canyon Road Ste 8, Walnut, CA 91789
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