About Closets by Design - San Diego
Closets by Design has received positive reviews for their exceptional customer service and flexibility. A reviewer mentioned having a fantastic experience with Erin, who took the time to walk through all options, listened to feedback, and easily incorporated changes. Another reviewer, who is out of town, appreciated the proactiveness of Closets by Design for sending someone to take measurements on the scheduled day. The material and customer service of Closets by Design have also been praised, with a reviewer expressing satisfaction with Valerie Rottenberg's work on their closets twice and recommending her for her friendliness and professionalism. Overall, Closets by Design has been commended for their industry leadership in customer service and total customer satisfaction.
My meeting with Erin Matsuoka, the designer for Closets By Design was great. Erin has a calm and unhurried approach to her work. She quickly toured the rooms, then set about working on her own to measure the spaces and designing for them. Then she sat with me and explained everything in details. Her designs were well drawn by hand, she had more than one option for each and was willing to make changes as per my preference. She calculated the costs, explained to me the various current discounts and timeframes. She was not pushy but underlined the superiority of her products and price structure. All in all, it left me with a very good feeling about what she could do for...read full review
I met with Erin twice and made the decision to go with them. During my initial visit, I was in the process of renovating my backyard so I put the project on hold. When I was ready to revisit the project there was no one else that I would’ve called except for Erin. She was fabulous great personality very talented with design and helped me make my decision.
We were very pleased with our closet make-over by Closets by Design. Erin (designer) spent a considerable amount of time giving us three design options based on our needs. Elijah (installer) was conscientious, meticulous and dedicated to getting things just right. Mike (owner?) helped resolve some issues pretty quickly and did a great job communicating with us.