Mobile Hearing Aid Services & Rpr

Mar 2019

My experience with Hearing Services was excellent. The office receptionist was very pleasant and Dr. Denise Martin was very professional and thorough in explaining my condition. I felt that I was given a very good evaluation.

Mar 2019

I am updating my experiences with Hearing Services of Vallejo because I have had numerous satisfactory experiences since my initial review. I ensured I only saw Grace after my initial Yelp posting and had nothing but exemplary experiences. However, she is not longer at the Vallejo office. I really, really, really miss Grace's presence. However, in being handled by other employees since Grace left Hearing Services of Vallejo, I have been treated respectfully. Furthermore, none of my phone messages were neglected to be passed along to the Vallejo staff. So I feel that my perfect storm of bad circumstances brought up some excellent customer service tips. Particularly when one office's team is covering for patients at another office. Essentially, you don't know your customer. Listen before lecturing. I am only giving four stars because my experiences have been so inconsistent. My terrible experiences transpired when there was cross office staffing and phone coverage. Stuff just gets garbled up somehow. So I would refer someone to Hearing Services of Vallejo with the warning to always try to speak with the same Vallejo assigned employees. Learn their names or which days they are in the Vallejo office to have face to face conversation. If your Otolaryngologist says you need a hearing aid, Hearing Services of Vallejo will help you out with finding the hearing aid that fits your needs. However, hearing services is in the business of selling hearing products. My viewpoint is to utilize Hearing Services for their expertise in hearing equipment, equipment check ups, and equipment warranties. However, I ultimately seek my independent doctor's diagnosis of the significance of hearing loss or it's changes over time? I would seek someone without skin in the game to check my hearing too, for a second opinion. My tinnitus is really soft ringing or blasting like a tornado siren depending on my other health challenges. I can have significantly different hearing test results depending on whether I have significant upper respiratory inflammation or not. My doctor sees the whole picture. He sees if my eustachian tubes are functioning or completely shut off when I swallow, etc. Kind of like taking your new car to the dealer for warranty diagnostics and preventative maintenance. They are experts on what they market, sell, and service. Maybe just not on the subject of all forms of transportation that exist in your community or where your home is specifically. The dealer is expert in their product. A transportation specialist may suggest that owning a car isn't what makes the most sense now? Maybe an electric bicycle and joining vehicle share program makes more sense for your particular location where someone out in rural location may really need to replace their vehicles frequently for genuine safety. All hearing loss is not the same. Just continue explore options over the years because technology in hearing aids isn't the only thing that changes. In a few situations, new medical procedures and technology also. Sometimes a neutral specialist consult is good to involve in conversations requiring financial investments. If you don't keep asking your doctors about your hearing loss or research your medical condition that affects your hearing periodically, you may miss an optimal new option in today's society. It might be too expensive during its technological infancy though, so a newer hearing aid makes the most sense for your future, fantastic! I simply suggest purchasing medical equipment being well informed of the underlying condition of your loss. Is it something that may be treated so you hear better? If an hearing aid is best for your medical situation, then the assigned Vallejo team takes care of their local residents. They know their stuff when it comes to hearing devices.

Mar 2018

I know it's been a long time since I last reviewed this place. But I feel like I should update considering the last experience I had here which my husband had reviewed about an me it was not very pleasant nor good. While I had no issues with any of the folks in the back office, it was the front office reception area that was my issue. I don't want to rehash what happened as it has been resolved in a professional and quick manner which I truly appreciate. Yes the review my husband wrote was about the one person I dealt with but in my opinion that should not be a reflection of the company as a whole. The Vallejo office (Denise and Karin especially) have always been there for me with all my hearing needs and I truly rely on them and the service they provide to keep me going. I just wanted to give them a thumbs up for going above and beyond to keep me happy and a satisfied customer. Please check them out and give them a chance if you are in the market for hearing aids or needed some help with an existing pair.