Thurston Auto Plaza Chevrolet provides exceptional customer service, going above and beyond to meet their needs. They accommodate out-of-town customers, offering quick maintenance and repairs while customers wait. The sales team, including Jeff Coddington, provides a low-pressure experience, answering questions and offering fair prices. However, some customers have reported issues with the dealership's credit check policies.
They were able to squeeze me in on a moments notice with my Chevrolet 3500 HD. I am an out of town customer that has no history with this dealership and they still bent over backwards to help me out on my cross country camping trip. They were able to maintenance my vehicle quickly while I waited. Angel in service was great!
Took new Carolla hatchback in for service, not realizing I needed an appt. But the nice guys in express service worked in.While waiting I saw Brad, my salesman. I asked him about GPS and phone hookup. Before I drove away I had it all!Thank you for your great customer support. ?
The guys that sell parts are a mix some know what they are doing while others don't have a clue even when you provide all the information correctly. Since this has happened more than once, in fact three times I have to give it a 3 stars. They have messed up with the type of fluid for the transmission, the drain plug which is still working but they said I may need a new oil pan, and another part which the mechanic said it was the wrong part.
2800 North State Street, Ukiah, CA 95482
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