Genie Car Wash is a business that offers car washing services in Tustin. The "Ultimate Wash" option costs $18 and includes the use of clean damp towels, which are provided in bins for customers to use and dispose of. The car wash process is quick, with minimal wait times, even when there are a few cars ahead in line. Customers appreciate the availability of vacuums, although some have noted that there can be times when spots for vacuuming are occupied for extended periods.
Customer service at Genie Car Wash has received mixed reviews. Some customers have found it difficult to contact the business via phone or email, especially when trying to cancel memberships. However, many others have praised the staff for being friendly and helpful. The employee who assists with setting up memberships is noted for making the process easy and pleasant.
Overall, Genie Car Wash is a good place to get a car wash. The unlimited washes option is popular, and customers enjoy the convenience of going through multiple times a day. While the service and amenities like microfiber towels and vacuuming spots are appreciated, there is still some room for improvement, particularly regarding customer service and ensuring that vacuum spots remain available. Despite a few minor drawbacks, many customers recommend Genie Car Wash for those looking for a better experience compared to larger chains.
