Mortgage, Bank of America

Sep 2023

I came in to cash my check and a teller named Angelina refused to do so. I told her I was going to be switching banks and I wanted to withdraw my money anyway. She continued to refuse to help me AND flagged my account due to not having funds in my account. I reminded her that I was switching banks and she told me I could get my money on Wednesday. Horrible customer service here. I am glad to be switching banks and not having to deal with this BS.

May 2021

I had to wait in line outside the bank for 16 minutes before I got inside, only to wait in another long line (over 20 minutes) There are four teller windows, but only two tellers working. The magic Covid partitions are in place & everyone is wearing a mask so there shouldn't be an issue with posting another teller or two. I am going to research other banking options...after over 20 years. P.S. The south door, a posted exit, is locked & does not have panic hardware on the inside. I'm pretty sure this is a violation of the fire code.

Feb 2021

So I get with COVID there's a line to be expected But today I was absolutely frustrated In the Temecula Murrieta area there is only 1 of 4 or 5 branches open and at the one that's open ONLY has 2 tellers ... are you kidding me? Why Even lake Elsinore only has 1 branch that's not near the frwy open Elderly people standing for a minimum 1 hour in the hot sun .. such a lack of empathy or concern for their customers who they make millions of dollars off ofI'll not be banking here