Ulta Beauty is a popular beauty retailer offering a wide range of products from over 500 brands. The store provides a pleasant shopping experience, with helpful and kind staff. Customers have praised the assistance they received, both in-store and online, with staff members making recommendations and going above and beyond to fulfill orders. The store itself is well-organized, with a beautiful layout and novel furnishings. Additionally, the beauty salon on site offers a variety of services, and the staff provides excellent customer service. While prices may not be the lowest, the store's efforts to make customers feel valued, such as sending small gifts during special occasions, are appreciated.
Huge shoutout to Michelle. at Ulta in Sunnyvale! As a random guy walking into Ulta for the very first time, I was completely lost in the sauce. 😂 Thankfully, Michelle came to the rescue with an incredibly professional, patient, and gentle approach. She made me feel comfortable from the moment she started helping me, answered all my questions without making me feel out of place, and guided me to exactly what I needed. That's the kind of customer service that leaves a lasting impression. Thank you for making my first Ulta experience such a positive one. I'll definitely be back!
May 2026
5.0★★★★★
Omg I’m super excited for my moms gift for Mother’s Day Arttie helped me and my sister match the perfect shade in some anti aging products great service thanks Artie
Apr 2026
3.0★★★☆☆
Cashier has no idea what she's doing. I tried to pay with a Happy Treats gift card and she told me I needed to call the card to tell them I am using it at Ulta and that is why it wouldn't work, but I have used it at this exact Ulta before and it worked then (without needing to call anyone).
