Singh Sunita MD

Jun 2023

Words cannot describe how much I hate the 'processes' at PAMF/Sutter. They are all about profits and never about patients. A few examples: 1) When I broke my wrist, I was told by the ER to see an orthopedic surgeon ASAP. I called PAMF, but the Clueless Coordinator could not decide whether to send me (in several days, soonest) to the Arm Specialist or the Hand Specialist. I explained repeatedly that it was my WRIST--to no avail. Long story short--i called Stanford and got in right away. Stanford did the surgery, and they were easy to deal with. 2) I had a five minute question prior to a scheduled ankle surgery with PAMF. I called them SEVEN times, asking to speak with someone about it. I didn't even need to speak with the surgeon--I had a medical question for anyone but the Clueless Coordinator in Sacramento. Finally, I was told they had NO ONE to speak with me for even five minutes (nurse? PA? Medical Assistant? No), and I could ask my question at my pre-op. (!) Again, I went to Stanford, got my questions answered (by a surgeon), and had my surgery there. It was easy-peasy. 3) This is the worst allergy season I've experienced in my life. I messaged my doctor's office for a refill on my inhaler. I'm really struggling. But they did NOT respond and did NOT call it in, all day. I called them again, and the Clueless Coordinator told me to go to Urgent Care If I can't breathe well. Um...no. I will not be exposing myself to germs, when I am already struggling. Thanks a lot. I truly love my PCP, who is a great doctor. But if I could find one as good, I would. The PAMF/Sutter sSystem is so messed up, words can barely describe it. If you have a choice of providers, DO NOT choose PAMF/Sutter. You will be frustrated and you will waste hours getting nowhere.

Nov 2021

The reasoning behind this is not so much my doctor. Is the care team that reviews all your texts from your app. I have had nothing but problems with them. There's so many times when I text the doctor. It apparently goes through the care team and the doctor never gets the correct text. Also I have medications that I have to refill that have to go directly through the office which also goes through the care team which only the doctor can refill and those refills are never passed on to him it makes me feel so disrespected.

Dec 2019

My family (both patients 28 I may add) visited this location, only because every other location in Santa Cruz was a terrible wait. It was December 26th around 2 in the afternoon. I'll start with the positive here...the receptionist was delightful and honestly with a great first impression we figured the rest of experience would be similar. Unfortunately, we where wrong. Both family members where feeling awful and didn't want to be there anymore than anyone else there. They where both seen within 45 minutes- not bad! But once in room they where unpleasantly surprised by the doctors unprofessional approach to caring for her patients. The doctor never warned either of the two what she was doing- instead she aggressively swabbed the inside of the nose without a warning! It was painful and when they tried to pull away due to pain, the doctor shoved her head back, causing even more pain for an already sick patient. My one family member describes the experience as one of the worst experiences ever and is disappointed that even after telling the doctor to stop, she proceeded. We are disappointed all around by the trip to urgent care. Both family members left feeling far worse then when they arrived.