Mortgage, Bank of America

Aug 2023

I come to this bank quite frequently, at least once a week to deposit. I usually come during my lunch which is after 12pm. I arrived to find a sign that they've temporarily adjusted their hours for today and tomorrow... the week of Fiestas. On the day of the Fiesta parade. Hmm a little too coincidental. The almost empty parking lot should've been a hint.

Nov 2022

Been a customer over 48 years. It gets worse every year! Have to make an appt for EVERYTHING and then the person cannot help you. Call center impossible to reach. Takes hours! Not enough staff, frustrating to do business in person as you can't "walk in". No one seems to care. Absolutely hate going into Bank of America anymore!! Time to find another bank.

Oct 2022

After calling the number on the BofA atm and led through a bunch of prompts, the call was then dropped. No where to contact them, perhaps this will work. The ATM at Cantwell's Market is often very dirty. Other BofA ATM's aren't as bad; this one may be serviced by an outsourced company which often neglects to keep the pad clean. Unclean and needs to be maintained and cleaned regularly. And BofA when there's a number posted for "issues" regarding the machine, make sure the client isn't wasting time trying to get through.