About Optimum Plumbing Services
Optimum Plumbing Services is a licensed and insured plumbing company serving the Southern California area. They are known for their neat, clean, and professional work, as well as their ability to handle all plumbing needs, including emergency services. Customers praise the company's fair and honest pricing, as well as the exceptional customer service provided by the owner, who is described as having a positive and warm personality. Optimum Plumbing has a reputation for being knowledgeable, professional, and responsive, with many customers considering them the best plumbing company they have ever dealt with. The company is highly recommended for any and all plumbing requirements.
I highly recommend using Optimum Plumbing for any and all plumbing needs! The owner John came out on very short notice and was able to not only diagnose the issue we were facing but also was able to fix it perfectly within a short amount of time. John was also able to explain what had happened, what he did to fix it, and gave notes on what to look for in the future. Also John having such a positive and warm personality made the experience really positive as he helped alleviate any concerns I was having.
I feel not many other plumbing services have that level of care to the customer which is why I intend to be a repeat customer if anything else needs fixing!
Optimum Plumbing is the best plumbing company I have ever dealt with, bar none. Knowledgeable, professional, reasonable and responsive. Excellent! I have used this company for many years with 3 different houses and they have always impressed me. Highly recommend!
After about a dozen attempts at trying to hear back from John (owner of the optimum plumbing) on getting a labor quote, I've decided to write this review.I first reached out to John in around August of 2021 to get an quote for a water heater/ water softener/ expansion tank/ pressure regulator and some other small odds and ends. Initially, the experience was great. We agreed upon a time to meet and John provided me with a quote in a couple of days. I was doing my own due diligence and gathering a few quotes from other reputable plumbers in addition to looking at about 30+ contractors for other repairs that the house needed (roof, termite, flooring, kitchen, bathrooms, landscaping, deck etc...). I put the job on hold as I had to prioritize other services first. It was in mid Oct that I contacted John again about changing my initial quote to labor only for the heater and softener. I would purchase those two units through my business so I could write it off. That's when the issues started occurring. Initially, John told me he was going to be out of town and coming back next week and that he would send me something by Monday. I followed up with him on Thursday and he apologized and said he would send me a quote. Then, it was radio silence for a few more days. I followed up by sending another text on 11/9 and email on 11/10. Didn't hear anything call. I called him in the following days and got him on the line and he said that he would send me a another an updated quote. Crickets. I finally left him another VM on 11/22 asking for the quote and saying that if I don't hear back from him, I'll just assume he's too busy for this job. It is now 12/1 and I still haven't heard anything back. It really is discouraging and frankly unprofessional in light of the dozen attempts or so that I've tried reaching out to John only to receive 0 communication back. I'm sure he's an excellent plumber, but, unfortunately I'll never be able to work with him on any projects.