About Augustine Fence Company
Augustine Fence Company is highly regarded for its professional and courteous service from start to finish. Customers appreciate the team's commitment to communication and efficiency. Initial contact with the company is smooth, with staff like JoAnn providing knowledgeable assistance and promptly answering inquiries. Estimators such as Leo arrive on time, take detailed notes, and provide reasonable written estimates within a day. The installation process is quick, with skilled workers like Patrick and Gabriel completing projects in a single day while ensuring proper cleanup afterward. The owner, Jim, is actively involved, offering his 40 years of expertise on-site. The company is known for its reliability, though customers note that they can be booked up to two months in advance. The pricing is transparent, matching the initial estimates, and payment options are clearly communicated, with personal checks recommended to avoid processing fees. While the overall service is excellent, customers suggest that staff wear identifiable company clothing for easier recognition. Overall, Augustine Fence Company delivers stellar results and customer satisfaction in fence and gate installations.
From start to finish, Augustine Fence is a win!I initially emailed the company with my request for a new gate and side fence. JoAnn was very courteous, professional, and knowledgeable. If she didn't have an answer, she would get back to me, after talking to Jim, the owner. A date and time frame (9am - 11am) was given for an estimator to come out and see the site. Leo arrived at 9:02am and I showed him the area. He took notes and pictures and a day later I had a written estimate for the project. The estimate was very reasonable and my requests for written amendments were done within a day. A date was schedule for the demo and install.Patrick and Gabriel came by and performed...read full review
From start to finish, Augustine Fence is a win! I initially emailed the company with my request for a new gate and side fence. JoAnn was very courteous, professional, and knowledgeable. If she didn't have an answer, she would get back to me, after talking to Jim, the owner. A date and time frame (9am - 11am) was given for an estimator to come out and see the site. Leo arrived at 9:02am and I showed him the area. He took notes and pictures and a day later I had a written estimate for the project. The estimate was very reasonable and my requests for written amendments were done within a day. A date was schedule for the demo and install.Patrick and Gabriel came by and performed the work. They were scheduled at 9am and parked at 9:04am. They were very communicative with me, asked me particular questions on lock placement and improving the old style I had. Jim himself came onsite by 10am and was seeing the project through, and offering his 40 year expertise while getting his hands dirty with his crew. The job was completed in 1 day. Patrick and Gabriel cleaned up the area, and my fence/gate look stellar. From start to finish, this project took 3 weeks, as they worked me in between jobs. (They are booked 2 months out). The cost of the job was exactly the cost of the estimate. FYI, when dealing with small business', be sure and ask on payment methods before hand. I paid by personal check to avoid the credit card processing fee of 2%-3%. The only part of the business that needs improvement are the field workers wearing Augustine Fencing clothing or hats, so they are easy to identify to existing and prospective clients. Thanks Team Augustine Fence!
Jim and his team were on time and just a hair over budget. They were courteous and flexible. Worked with me on needs. They did leave some debris by accident, and working with them to remove. The office was hard to get a hold of. They showed up on the scheduled day.