Pacific Energy Co. has a great showroom with lots of selection. The staff is very knowledgeable, helpful, and accommodating, going above and beyond to help customers find solutions for specific projects and answer all questions. They are very helpful in helping customers choose products like fireplace inserts and in understanding complex considerations such as solar system upgrades.
While customers report very positive experiences with the helpful staff and are very happy with products once installed, there have been instances of significant delays due to ordering errors. One customer experienced a 4.5-month delay for a fireplace insert installation because the wrong fuel type was initially ordered. The company did not charge for the necessary conversion kit. The advice from a customer is to place orders well in advance, such as before the end of summer, for work desired by the winter holidays. The business comes highly and strongly recommended by its customers.
Incredibly helpful! I just had a rough idea of the part that I needed. The store was super informative. Gave me multiple options. Explain to me the benefit benefits of each option. It was really nice. They explained everything really well and I didn’t feel any pressure to choose any certain product over another highly recommend them.
Joe and Matt are very friendly everytime I stop by. I happen to be a solar installer in the area so we talk about new products all the time, being they offer solar too. Very knowledgable!
We wanted to put a gas insert into our fireplace. We were familiar with Pacific Energy because they are an underwriter for KCBX and we hear a plug for them regularly. We paid them visit and had a very positive experience with the staff. In early November (2023) we ordered an insert, hoping it might come before the holidays but expecting it would come before the new year. Rick Brown (Brown Construction, our installer) was set to install the insert the first week of January (he was very clear that his December calendar was pretty full)--but he was unable to do so, because Pacific Energy had ordered an insert for Propane (we have Natural Gas). So Pacific Energy had to order a small conversion kit. That did not come until the end of March, and Rick was finally able to complete the installation, a week after the first day of spring and 4 1/2 months after we paid the 50% deposit on the insert. Appropriately, Pacific Energy emailed shortly after about the balance due, generously noting "we are not charging you for the Conversion kit from LP to NG." Since Pacific Energy ordered the wrong thing in the first place, that did not seem all that generous, especially since their error caused the installation to be delayed an additional two months, past the end of winter. The staff was very helpful in helping us choose an insert, Rick was terrific, and we're very happy with the insert now that the installation is done. Our advice to others is that if you want to be confident of having work done by Christmas (around the beginning of winter), you should probably place an order before the end of summer.
2121 Santa Barbara Avenue, San Luis Obispo, CA 93401
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.
