Reviews for Petco
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Monday: 10AM - 7PM
Tuesday: 9AM - 8PM
Wednesday: 9AM - 8PM
Thursday: 9AM - 8PM
Friday: 9AM - 8PM
Saturday: 9AM - 8PM
Sunday: 9AM - 7PM
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Ratings
Google: 4.2/5 Facebook: 3/5 Foursquare: 7.1/10 Nextdoor: 126 ❤️Petco
500 El Paseo de Saratoga, San Jose
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I called this location thirty minutes before closing. The girl who answered my call was very sweet and patient with me. I asked for a stock check After she went to find the item I was asking about she offered to put them on hold for me. I expressed I would cut it close to closing and she didn't even express concern. She even gave me a discount to what their website was offering. Bonus: she spelled my name currently and didn't even ask! She had them ready and waiting for when I walked in the door like this! Whoever you are 'kell' you're awesome! I will be shopping here from now on because of you.
There really isn't anything special about Petco. They are a big-box store for pets and pet supplies. The inventory they hold is massive... but somehow still lacking. There are product options that fall into a broad quality spectrum. However, the pricing tends to run up to 30% higher than other stores or online options. It is not always easy to find an employee to help... or be helpful. They tend to answer questions with an air of confidence that is misplaced.
The customer service reps are cheerful, and best of all, they are proactive and ready to assist. The Vetco team was amazing with my overly skiddish dog when giving her vaccinations.