JCPenney Salon

At JCPenney Salon, customers can enjoy a variety of hair services from experienced, licensed stylists. The salon offers haircuts, coloring, styling for events, keratin treatments, and more. Whether you're looking for a new look or just want to feel pampered, the stylists can create custom styles to match your vision, from curly cuts to wedding hairstyles. While the stylists themselves receive high praise, the salon does face some operational challenges. The lack of a full-time receptionist means the phone often goes unanswered, and the online booking system can be unreliable, assigning each service to a different stylist rather than keeping everything with the one the customer selected. This can be frustrating for customers trying to schedule appointments. However, those who do get the chance to work with the talented stylists, like Stacie, are very satisfied. Stacie provided an excellent haircut and scalp massage, leaving the customer feeling truly pampered. Another long-time customer, along with his wife, have been pleased with the impeccable haircuts from Senior Stylist Chan Tran, noting that his wife receives many compliments on her style. Overall, JCPenney Salon offers skilled hair services, but could benefit from improved operational efficiency to provide a seamless customer experience.