Daltile, American Olean, Marazzi Sales Service Center

Dec 2023

We were on the hunt for slabs for our kitchen. We had already visited all the stores we could possibly find and couldn't really find anything we were comfortable with in terms of price and quality. In this quest we ended up at a kitchen design store mistaking it for a slab center and the owner there gave us a sheet with some slab centers he recommended. To our surprise we realized we had visited all of them except dal tile and decided to visit them. Service is apathetic and they refused to allow kids into the slab area, I understand safety concerns but we were forced to go in one at a time so that the other took care of kids outside. Even with the kids in the waiting area they were looked at constantly with frowns so we just took them out. Customer service aside this place had what we were looking for at prices I couldn't believe. TAJ mahal quartzite which runs in the upwards of atleast $40 per sqft was less than $25 per sqft. And they also had plenty of quartz options in non white colors. After some research we learnt that dal tile is a manufacturer and all the other stores we were visiting also had dal tile offerings at higher prices. They ran out of TAJ mahal quartzite we were eyeing for our kitchen island but got several more within a few days. And unlike other stores the customer cannot pay directly or purchase the slabs directly. So we had to make several visits with our stone guy to make him purchase the slabs and the coordination was a pain. Also the contractor discount is apparently only offered to the contractor and not to the customer, it's apparently upto the contractor if he wants to share that discount with us even if we were the ones making him purchase the slab for us. Anyway, all this aside we got the slabs we were looking for at this place.

Jul 2023

Recently, I visited the this supplier to purchase some replacement tile for a project I was doing at home. The design sales consultant by the name of Laurita Roberts waited on me. She informed me the tile I was looking for was a Home Depot product and directed me to a store that could help me she took the time out of her morning to make sure that I was taken care of, I found her to be very pleasant quite polite. I highly recommend her for your tile projects.

Jun 2021

Daltile has been around for AGES and their stuff is super high quality, but I have to say, this particular department really delivers on customer service and value. The service in-store on the tile side can be hit or miss, but the service on the slab side is A+: Israel helped guide me around the warehouse (super nice young dude), and then I met Robert who helped me with pricing and samples. I put in a fairly large order for quartz for my whole house because of Robert - his customer service and responsiveness was top notch + pricing for super high quality quartz was INCREDIBLE. Also, should mention that Norma is amazing - she helped me place orders for tile via phone and email and she was UBER responsive, had great recommendations, and is just a total sweetheart. Oh, and shoutouts to John for helping with an order as well! Thanks Team Daltile!