About UCSF Primary Care at China Basin
UCSF Primary Care at China Basin is part of the internationally renowned UCSF Health. The location provides primary care and radiology services, with many reviews highlighting exceptional experiences in the radiology department. Patients describe the staff as phenomenal, wonderful, caring, extremely nice, and helpful. Specific mentions include outstanding skill from nurses administering IVs, with techniques that result in nearly painless procedures and no bruising, even for patients with difficult veins. Staff are noted for being warm, personable, and for going out of their way to provide individualized care, making patients feel heard and supported. The clinic environment is described as quiet and not overflowing, with a smooth flow from start to finish. The waiting area is very roomy with plenty of daylight. For parking, there is complimentary valet parking for disabled individuals and validated parking for others, though the underground parking is noted as extremely tight and difficult to navigate. The scheduling staff are commended for making pertinent inquiries, and technicians are efficient, providing results quickly. Physicians are recognized for combining deep medical knowledge with genuine compassion, a gentle approach, and clear explanations, ensuring patients feel confident in their care plan. Overall, patients report very good and pleasant experiences, recommending the services without hesitation.
UCSF understaffs and has very small windows for patient provider scheduled time slots. This puts providers behind schedule and likely results in decreased quality of care. I have regularly experienced wait times > than 30 minutes past appointment time. Today, I was seen > 1 hour after the scheduled appointment time. UCSF has systematically reduced staffing, not filling empty positions and making it difficult to get to work by resending the ability for staff to park onsite which seems to be a covert effort to further decrease without the poor optics of layoff.
This clinic used to be great 5 years ago. Not anymore. Front desk check-in staff doesn’t want to work. They tell people to check-in on the tablet. The staff they hire are lazy and that’s evidence by how they dress. The front desk employee named Oliver has a septum piercing like an ox with a circle ring in nose. The medical assistants look dissatisfied with their job and the doctors run late and seem tired or a bit burnt out. If the doctors orders you anything like a bedside toilet, you will need to follow up with his medical assistant who will never call you. I’ve been going here for almost a decade and it seems like they have a high turnover around...read full review
Communication is terrible. They don't respond to MyChart messages. I've been waiting 10 days for a response to a basic request about requesting a lab order. When I call, it just goes to an automated 'after hours' phone system, even though the message itself says the phone hours, and I am calling within them. It's been this way for the year I've been going here. I may look for a new PCP outside of UCSF even though I live nearby.