About UCSF Primary Care at China Basin
UCSF Primary Care at China Basin is part of the internationally renowned UCSF Health. The location provides primary care and radiology services, with many reviews highlighting exceptional experiences in the radiology department. Patients describe the staff as phenomenal, wonderful, caring, extremely nice, and helpful. Specific mentions include outstanding skill from nurses administering IVs, with techniques that result in nearly painless procedures and no bruising, even for patients with difficult veins. Staff are noted for being warm, personable, and for going out of their way to provide individualized care, making patients feel heard and supported. The clinic environment is described as quiet and not overflowing, with a smooth flow from start to finish. The waiting area is very roomy with plenty of daylight. For parking, there is complimentary valet parking for disabled individuals and validated parking for others, though the underground parking is noted as extremely tight and difficult to navigate. The scheduling staff are commended for making pertinent inquiries, and technicians are efficient, providing results quickly. Physicians are recognized for combining deep medical knowledge with genuine compassion, a gentle approach, and clear explanations, ensuring patients feel confident in their care plan. Overall, patients report very good and pleasant experiences, recommending the services without hesitation.
The staff is generally underqualified, the nurses are hostile, and if anyone is halfway decent, they are lost to the high turnover rate. It would appear that no one wants to work there, and those that are good enough get to leave. The wait times go up to hours and the expectation is that you wait, but I have been turned away for being even 10 minutes late. It was literally the same provider who had me waiting for 3 hours at our last appointment, turned me away for being 10 minutes late at the following one. Seemingly any tactic to do less work. Good luck with that, but I won't be returning.
Double billed. Fought it for months, they took off the double billing, then re added it and threatened to take me to collections. 800$ for a ten minute primary care visit. What a racket. Go somewhere else for your primary care
Horrible experience, I have to wait for 2 hours to see the doctor. During the time I was seeing the doctor, he did not mention any additional exams at all, but several exams popped in my account after 2 weeks of my visit. 3weeks delay to post the visit summary. Never sent out the referral that he promised. Never respond to my chat message. The communication is always take weeks. I changed my PCP to a different campus, everything speeded up and all communications were clear and on time.