We can’t resolve nothing by phone , waisted so much time to wait resolve the problem and uns usefully resolved, i have get off day at work coming to the office and waiting several time to get the solution.
About UCSF Primary Care at China Basin
UCSF Primary Care at China Basin is part of the internationally renowned UCSF Health. The location provides primary care and radiology services, with many reviews highlighting exceptional experiences in the radiology department. Patients describe the staff as phenomenal, wonderful, caring, extremely nice, and helpful. Specific mentions include outstanding skill from nurses administering IVs, with techniques that result in nearly painless procedures and no bruising, even for patients with difficult veins. Staff are noted for being warm, personable, and for going out of their way to provide individualized care, making patients feel heard and supported.
The clinic environment is described as quiet and not overflowing, with a smooth flow from start to finish. The waiting area is very roomy with plenty of daylight. For parking, there is complimentary valet parking for disabled individuals and validated parking for others, though the underground parking is noted as extremely tight and difficult to navigate. The scheduling staff are commended for making pertinent inquiries, and technicians are efficient, providing results quickly. Physicians are recognized for combining deep medical knowledge with genuine compassion, a gentle approach, and clear explanations, ensuring patients feel confident in their care plan. Overall, patients report very good and pleasant experiences, recommending the services without hesitation.
Reviews
This office is a hot mess. If you can get in to see a provider, there are some great ones. But most likely your appointment will get cancelled, rescheduled, cancelled again
... Who knows. UCSF needs to do better the level of service here is abysmal. There's also the nightmare parking garage that costs a million dollars to park in. Just... Terrible place avoid at all costs
UCSF understaffs and has very small windows for patient provider scheduled time slots. This puts providers behind schedule and likely results in decreased quality of care. I have regularly experienced wait times > than 30 minutes past appointment time. Today, I was seen > 1 hour after the scheduled appointment time. UCSF has systematically reduced staffing, not filling empty positions and making it difficult to get to work by resending the ability for staff to park onsite which seems to be a covert effort to further decrease without the poor optics of layoff.
Photos

Hours
Good to know
- free wi-fi
- accepts insurance
- gender-neutral restrooms
Location
185 Berry St Lobby 2, Suite 130, San Francisco, CA 94107
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