UCSF Neuro-Ophthalmology Clinic

Apr 2024

I cannot believe the poor level of service my mom has received BEFORE seeing the doctor. It’s been 3 weeks of calling once a week to still not get a call back, how is that okay? Completely unprofessional and downright rude. I am beyond disappointed as a long time patient of UCSF, I have never had this issue in any other department.

Jan 2024

I haven't read the other reviews but I'm shocked that the ratings aren't all 5-star. This was our third visit and we are 100% impressed each time we come here for my husband's care. There is valet parking--they text you a link so you can let them know when you're ready for your car. Couldn't be nicer or easier. There is an information desk to guide you to your appointment. There is both self check in and an eager and helpful employee ready to check you in. Appointments start on time. They are very thorough, not rushed, are comprehensive, and the providers take great care to ensure you have the best eye health and prescriptions possible. My husband had some possible stroke signs once, which is how we were first referred here. He was examined by three doctors, then sent to Parnassas ER. After that, he's been followed here and his vision care has been far better than what we received from our previous provider. I'm asking our physician for a referral! That's how good it is. It's 90 minutes from home, whereas our previous provider was 20 minutes, but UCSF is so much better!

Jan 2023

Went to have my glass frames adjusted today, and the individual who adjusted them lacked any discernible skill or expertise in adjusting (and handling) the glasses. He not only made the fitting worse, he bent and warped the delicate and costly frame. I've now made an appointment with another optometry clinic to have the frame repaired.