Serena & Lily San Francisco

Jul 2022

We ordered a banquet about 1 year ago. They took the order and sat on it and then months later said they couldn't get the fabric we wanted. They said they would get it. Months later, they missed the next deadline and said we had to pick a new fabric. We did. They missed three more delivery dates. And NEVER called us once. We had to reach back to them each time and ask them what was happening. While waiting for the last delivery date, they put our banquet on sale for $1000 off. They refused to honor the sale price. We argued and complained, and again no one ever called us back. Finally, we had to take a 15% off discount or refuse the order and pay the penalty. Never again...read full review

Apr 2022

I just had Serena & Lily's St. Germain coffee table delivered, and it's beautiful. I called and spoke with a representative who was extremely helpful. She offered to hold the sales price for me for 30 days. I ordered the table 2 weeks later. I ordered the table on 3/29/22 and it arrived on 4/5/22. The delivery company DI solutions did a terrific job as well. I'm very pleased with the overall experience and the quality of the coffee table. I was more than a bit apprehensive about ordering from the company due to many poor reviews, but my experience was 5 star!!! Thank you!

Sep 2021

I've decided to revise my initial review and rating of Serena & Lily as the Customer Service Supervisor (Courtney Lillevand) that I've been in contact with has genuinely made an effort to resolve the matter and stayed in contact until the matter was resolved. I did have issues with their delivery service, however, I have finally received my order. I appreciate Courtney's efforts in helping me.