Revel Systems iPad POS System

Jul 2021

The single worst restaurant POS I have ever worked on. Do yourself and your staff a favor pick something else. The layout is very confusing and needs a complete overhaul. If that wasn't enough, the platform itself has a number of stability issues and has a knack for failing at the worst times. Having worked on many systems (Aloha, Micros, Digital Dining, Breadcrumb, Toast and Square) I know it can be done better and I find it shocking that any restaurant would select this one. You are better off with pen and paper, at least it won't crash when you need it most.

Aug 2020

Revel as a system is an easy user interface and the back end management tools are great....except if they don't work or you need customer support. There customer support is absolutely terrible and after 3 years, I have come to expect it will sadly NEVER improve. They give you a San Francisco phone number but only sales people are located there, otherwise for support you are transferred to Latvia. Their custom support is rude and condescending. They mouth a lot of canned talking points but do little in the way of actually helping.

Aug 2019

If leaving a review is the only way you will respond to your customers, this is what I have to do. I have reached out to support, billing, and customer relations and have received no response back. I have been charged a total of $2,400 for your white label app and never received the final product. I have documentation of all the months by locations which were billed for monthly subscriptions for services never delivered. If you want to show potential customers that you are truly working on a better customer service team, please tell me how you will be resolving this issue and I will be happy to followup on this post.Update:They have finally credit my account back! Thank...read full review