I still have no faith in Best Buy’s call center; however, JONATHAN from the Geek Squad renewed my faith in the Geek Squad. He was professional, very pleasant and had EMPATHY for my frustrations!! Plus, based on what I shared and what he could see, he was able to fix my television! The Call Center (once again) got my issues wrong!! Last week, they sent out installers; didn’t need anything installed. This time, they told Jonathan that I had no power (wrong) and probably needed a part to repair the problem (wrong)!!
Smh…the call center agents are polite but they don’t LISTEN!! Thanks to Jonathan, I have a pretty television... read full review
May 2025
This review is for Ani, the young woman who helped me purchase a new laptop on Friday, May 9. I hope that a manager or supervisor from the Harrison Street store in San Francisco actually reads this as I think Ani, who I understood to be a fairly new employee, deserves high praise. She provided excellent help in walking me through different features about various laptops I was considering and patiently answered my long list of prepared questions. She was very kind as well since I have mild cognitive impairment from a coma a few years ago and needed her to repeat things so I could thoroughly and confidently understand what she was telling me. Ani was easy-going and friendly... read full review
May 2025
Paul was such a great guy, he really went above and beyond to help, my laptop touch pad didn’t work, and I am computer science student myself so I know when someone was actually trying to fix it, he tried all types of ways before he decided to send it to fix it out of state, he even told me about 3 months extension for warranty if I take survey and was so patient to wait for me while doing it. He definitely deserves to be a manager there because he got the knowledge and customer service.
I still have no faith in Best Buy’s call center; however, JONATHAN from the Geek Squad renewed my faith in the Geek Squad. He was professional, very pleasant and had EMPATHY for my frustrations!! Plus, based on what I shared and what he could see, he was able to fix my television!
The Call Center (once again) got my issues wrong!! Last week, they sent out installers; didn’t need anything installed. This time, they told Jonathan that I had no power (wrong) and probably needed a part to repair the problem (wrong)!!
Smh…the call center agents are polite but they don’t LISTEN!!
Thanks to Jonathan, I have a pretty television... read full review
This review is for Ani, the young woman who helped me purchase a new laptop on Friday, May 9. I hope that a manager or supervisor from the Harrison Street store in San Francisco actually reads this as I think Ani, who I understood to be a fairly new employee, deserves high praise. She provided excellent help in walking me through different features about various laptops I was considering and patiently answered my long list of prepared questions. She was very kind as well since I have mild cognitive impairment from a coma a few years ago and needed her to repeat things so I could thoroughly and confidently understand what she was telling me. Ani was easy-going and friendly... read full review
Paul was such a great guy, he really went above and beyond to help, my laptop touch pad didn’t work, and I am computer science student myself so I know when someone was actually trying to fix it, he tried all types of ways before he decided to send it to fix it out of state, he even told me about 3 months extension for warranty if I take survey and was so patient to wait for me while doing it. He definitely deserves to be a manager there because he got the knowledge and customer service.