About Geek Squad
Geek Squad, the tech repair and support service of Best Buy, is praised by customers for its knowledgeable and helpful staff. Agents at over 1,100 Best Buy stores provide a wide range of services, including computer and tablet repair, TV and home theater repair, car stereo and GPS installation, cell phone repair, and home appliance repair. Customers appreciate the agents' ability to explain complex technology in simple terms and help them make informed decisions. The Salinas and Marina locations of Best Buy have been particularly praised, with customers highlighting the excellent service provided by managers like Andres Piña and Debra O. Andres is described as pleasant, super helpful, and skilled at breaking down the latest tech features for non-tech-savvy customers. Debra, an Inventory/Merchandise Supervisor, is praised for her proactive approach, product knowledge, and willingness to go above and beyond to assist customers, even providing pictures of the item they were interested in. Customers also appreciate the wide selection of electronic items and accessories available at Best Buy, as well as the store's helpful and knowledgeable staff. Overall, Geek Squad and Best Buy are viewed as providing a great customer experience, with knowledgeable and friendly agents who are dedicated to helping customers get the most out of their technology.
Felix was professional, patient, and personable. He helped me set up my new iPad, which took a long time. He was pleasant to talk to and work with. He explained every step of the set up so that I could understand it.
He is a gem and Salinas Best Buy is lucky to have him!
I've been a happy Best Buy customer for many, many years. Both the Salinas and Marina locations have been great to me. The biggest reason in Salinas has been Andres Piña. He's one of the managers at the Salinas location and has always been pleasant and super helpful. I've liked staying current when it comes to my TV and audio systems, Andres has always done a great job breaking down the latest tech and features so that a non-tech savvy guy like meself can not only understand, but also make an informed decision. The only con I have with him, is that he's a Dallas Cowboys fan. Lol.
This is such an amazing store. So many great electronic items. In fact I don't know what half of them are for. But I really enjoy shopping here. They have a great selection of televisions. I was really amazed at how inexpensive they are now days. And I love all the accessories you can buy. The earphones for the tv is something I was interested in since I am hard of hearing. I bought my cell phone here. And they had a great selection of protective covers for it. I also switched phone service here. They were so helpful. The staff are very well trained and really know their stuff. I really love this store.