Geek Squad

Geek Squad, the tech repair and support service of Best Buy, is praised by customers for its knowledgeable and helpful staff. Agents at over 1,100 Best Buy stores provide a wide range of services, including computer and tablet repair, TV and home theater repair, car stereo and GPS installation, cell phone repair, and home appliance repair. Customers appreciate the agents' ability to explain complex technology in simple terms and help them make informed decisions. The Salinas and Marina locations of Best Buy have been particularly praised, with customers highlighting the excellent service provided by managers like Andres Piña and Debra O. Andres is described as pleasant, super helpful, and skilled at breaking down the latest tech features for non-tech-savvy customers. Debra, an Inventory/Merchandise Supervisor, is praised for her proactive approach, product knowledge, and willingness to go above and beyond to assist customers, even providing pictures of the item they were interested in. Customers also appreciate the wide selection of electronic items and accessories available at Best Buy, as well as the store's helpful and knowledgeable staff. Overall, Geek Squad and Best Buy are viewed as providing a great customer experience, with knowledgeable and friendly agents who are dedicated to helping customers get the most out of their technology.