I scheduled a 10:00 AM appointment for a 30-minute massage and arrived on time at 10:00 AM. Since this was my first visit, it took approximately 15 minutes for the front desk to complete my check-in.
When I entered the treatment room, the massage therapist, Sue, immediately told me that I was late. I explained that I had arrived at 10:00 AM and that the delay was due to the check-in process. Despite this, the massage did not begin until approximately 10:15 AM and ended around 10:35 AM.
I paid for a 30-minute massage but received only about 20 minutes of service. I do not believe it is fair for a customer to lose 10 minutes of paid service because of the establishment’s… read full review
Nov 2025
1.0★☆☆☆☆
Extremely unprofessional and inappropriate -- especially toward young women
I had a very uncomfortable and unprofessional experience at this clinic.
First, the front desk was completely chaotic and disorganized — the staff moved slowly and there was no clear system at all.
During my visit, the doctor made personal, intrusive comments that had nothing to do with my treatment, and even tried to introduce me to someone he knew -- completely unsolicited and inappropriate in a medical setting.
This behavior made me feel disrespected and unsafe. I went there for healthcare, not to be asked about my personal life or pushed into awkward conversations.
This review is due to the horrible and unacceptable attitude of the front desk receptionist named Amy. She yells at patients in front of others, and is known to have a despicable attitude from other patients and the owner. If you want to be greeted by a rude receptionist, this clinic will do that. Otherwise, if you want to be treated and respected like an actual patient, find another clinic. I hope the owner sees this and decides to fix this issue with his front desk receptionist.
