Peninsula Medical Group

Jul 2024

Wow first time calling and speaking with front desk and they are beyond terrible and rude. Such a shame because from what I've heard the doctor is good. But, def not worth putting up with shitty customer service.

Mar 2024

This office is not run well. There have now been multiple times where we scheduled a doctor's visit and they did not have the vaccines my son was supposed to get. Additionally, the front desk staff is very rude. They put you on hold for 10-15 min. Lastly, they did not vaccinate my son for something and didn't tell me. His school told me, I brought it to their attention and the office staff just flippantly said, well doctor's make mistakes. it's no big deal. We will be switching doctor offices because of how poorly run this place is.

Feb 2024

We are new to Dr. Flores office, but I am so, so happy we found him for our son. (My daughter also goes to this office but she sees a female doctor). If you are looking for a kind, caring pediatrician he is a wonderful choice. I was so impressed with the time he spent talking to my son about his interest, physical sports activities my son is involved with, his mental and physical wellbeing each time we visit Dr. Flores. He truly genuinely care about my kids; not just going thru the motion....we had experienced doctors office where it feels rushed and you are not heard. We have had to visit Dr. Flores about six times in just over two months and we are always able to: 1) get an appointment as quickly as possible 2) his staff is quick to get back to you...I never have to follow up with calls to their office 3) they are accommodating and efficient. I just love his office and staff. They are there when you need them the most...emergency situations. Case in point: My son had an emergency surgery for a potential life-threatening medical condition. At the initial onset of pain, I didn't know what was wrong so I called Dr. Flores' office. Explain the symptoms and situation and they recommended I immediately go to ER. Their office didn't waste valuable time having us go their office then referring us to ER. I have had other similar experience and it was a lot of wasted time and copay. Long story short, we ended up at E.R. and had spent 7 hours in triage center ER Torrance Memorial and the final conclusion was he needed surgery. While waiting for my son to be prepped for surgery, post surgery and when we got home, I got a total of four calls from Dr. Flores office to follow up and to check up on my son. They schedule my son for a post surgery appt to see Dr. Flores and to make sure he was recovering well. My son ended up having some infection around the incision site so we saw Dr. Flores immediately and he got him on antibiotics which helps my son recovery faster without further complications. I highly recommend Dr. Flores as a healthy practitioner. He's a local to our community so he knows the ends and outs of the school districts and the health environiment i.e., health issue outbreaks, etc. .He's a parent so he understands all about the trials and tribulations of parenting which helps when you are dealing growing kids and their issues. You really can't go wrong with his office.