About North Bay Optometric Vision Center
North Bay Optometric Vision Center is a full-service eye and vision care provider that offers personal attention and professional care to patients in the Rohnert Park area. The vision team is dedicated to keeping patients comfortable and well-informed throughout their visits. Doctors take their time to ensure accurate prescriptions, and staff are friendly and helpful. Dr. Kong, in particular, is praised for her excellent bedside manner, making patients feel comfortable and supported. The office is efficient, with a quick and well-explained financial process. Patients appreciate the option to finance their care and work with insurance providers to ensure good eye health and vision care. Overall, North Bay Optometric Vision Center is a reliable and caring provider that prioritizes patient satisfaction.
Friendly staff and fair pricing. The only issue I have is that whenever you order new lenses or frames through them, they never call to notify you when the order arrives. You always have to call to find out yourself. This has been the case since I started coming here at five years old, and it’s still the same, which is pretty disappointing. By now, I would expect them to do the due diligence of notifying customers when frames or lenses are ready for pickup. I ask one of the girls at the counter on the phone regarding this matter today and she had no answer for me except for I don’t know that’s how it is. Wow 😮 really!!!
After having gone to another optometrist's office for the past two years, I found his bedside manner to be disrespectful. Today I went into North Bay Optometric Vision Center, and was greeted by the nicest woman behind the desk. After having my appointment with Dr. Kong, I am so glad I chose this vision center to go to. . She is very knowledgeable, answered my questions, was very patient with me, and as nice as could be. I will definitely be returning. The entire staff were great!
They were ready for me as soon as I walked in. Very pleasant and professional. Excellent equipment for the eye exam. It was, overall, a positive experience. I would highly recommend them!