My family was pretty happy here. Until warranty was needed. I thought we all had a full 2 year warranty on all our glasses, as that's what was explained to us. Well just over a year later I wanted to get my sun glasses warrantied for a scratch on one of the lenses. I was told I did not have scratch protection. I did not sign anything declining protection in the beginning. They were not willing to talk about any reasoning, just that I would have to pay. Couldn't explain why on THIS pair only, I didn't have the warranty protection for what is needed. So I left. My family, friends, neighbors & coworkers will not be coming here. I will spend the money to... read full review
November 2023
To start, this is NOT a fake positive review since it was brought up in a recent post. I've been coming here for years and get good service from all staff I've encountered including the Optometrist Dr. Brooks. Today that changed, I received stellar VIP service from the receptionist and the Optician Tech (Bryce). A lens came out of my frame and I knew all the super glue in the world was not going to fix it. I walked in this afternoon and let the receptionist know I was in a jam due to a company wide business meeting this Monday. She promised to have Bryce work me in, he was a bit jammed right after lunch but he did get to them pretty fast considering is other... read full review
January 2023
This is highly recommended by a friend I trust. I only read the online reviews after making an appointment. The scores are not ideal. I read it very carefully. Most of the reviews are about attitude, insurance, etc., and there is no negative about the doctor's profession. The appointment was made at 9:15 this morning. The following is our experience: 1. A clean and relaxed environment (not big as a whole) 2. The receptionist clearly and earnestly told my son how to fill out the form. . 3. There are two staff who serve the son at the same time (serious, responsible, friendly) 4. After receiving the inspection report, I transferred to the doctor Dr. Brooks. She... read full review
My family was pretty happy here. Until warranty was needed. I thought we all had a full 2 year warranty on all our glasses, as that's what was explained to us. Well just over a year later I wanted to get my sun glasses warrantied for a scratch on one of the lenses. I was told I did not have scratch protection. I did not sign anything declining protection in the beginning. They were not willing to talk about any reasoning, just that I would have to pay. Couldn't explain why on THIS pair only, I didn't have the warranty protection for what is needed. So I left. My family, friends, neighbors & coworkers will not be coming here. I will spend the money to... read full review
To start, this is NOT a fake positive review since it was brought up in a recent post. I've been coming here for years and get good service from all staff I've encountered including the Optometrist Dr. Brooks. Today that changed, I received stellar VIP service from the receptionist and the Optician Tech (Bryce). A lens came out of my frame and I knew all the super glue in the world was not going to fix it. I walked in this afternoon and let the receptionist know I was in a jam due to a company wide business meeting this Monday. She promised to have Bryce work me in, he was a bit jammed right after lunch but he did get to them pretty fast considering is other... read full review
This is highly recommended by a friend I trust. I only read the online reviews after making an appointment. The scores are not ideal. I read it very carefully. Most of the reviews are about attitude, insurance, etc., and there is no negative about the doctor's profession. The appointment was made at 9:15 this morning. The following is our experience: 1. A clean and relaxed environment (not big as a whole) 2. The receptionist clearly and earnestly told my son how to fill out the form. . 3. There are two staff who serve the son at the same time (serious, responsible, friendly) 4. After receiving the inspection report, I transferred to the doctor Dr. Brooks. She... read full review