Kelly's Spa At the Mission Inn

Kelly's Spa at the Mission Inn has received mixed reviews, but many customers have enjoyed their experiences, especially with the massage services. Upon arrival, guests are given a locker with a plush robe and slippers, and offered a variety of beverages in the spa lounge. The massage therapists are noted to be skilled and attentive to their clients' needs. The 50-minute massage can last up to three hours with access to amenities like the sauna, heated spa, and swimming pool. Many visitors describe the atmosphere as relaxing and immersive, making it feel like a getaway. However, there have been issues with other aspects of the business. Some customers have experienced difficulties with the booking system and front desk staff, leading to long wait times and issues with locating customers in the system. The customer service provided by the manager in response to these issues has been described as less than satisfactory. Complaints have also been made about the pedicure services. One customer reported that the technician did a poor job, with chipped nails and sloppy work shortly after the service. The price of the pedicure was considered high for the quality received. While the food offered at the spa has faced criticism for not matching its price, some guests have enjoyed the juice blends and housemade chocolate, considering them a fantastic touch. In summary, while many customers have had positive experiences with the massage services at Kelly's Spa at the Mission Inn, there are ongoing issues with the booking system, front desk staff, pedicure services, and food quality. Despite this, the inviting atmosphere and skilled staff have left a good impression on numerous visitors.