I've been coming to Brow Arc for years and, up until recently, I've always trusted them with my brows. The quality of their work is consistently good -- I've never left with bad eyebrows. That said, the customer service has really gone downhill, and it's made me reconsider returning. I purchased a prepaid membership (either 6 or 8 services -- I can't recall exactly), but at no point during the purchase was I told that I would need to present an ID to redeem those services. I only found that out during my next visit, which was frustrating and could've been easily avoided with better communication. There's also one specific lady who often... read full review
June 2025
Brow Arc has become my go-to spot for threading, and Refka is the reason why! She’s consistently detailed, gentle, and truly knows how to shape brows to flatter your face. Every visit leaves me feeling confident and polished. The results are always clean, natural-looking, and exactly what I ask for. If you're looking for someone you can trust with your brows, Refka at Brow Arc is the one!
December 2024
I came for just threading. Have been here a lot over the years. She convinced me to do their lamination and tint package that also included threading!! She showed me pictures of her previous customer. Told me if i noticed anything within 24 hours that I wanted fixed to let her know. Such great work and calm atmosphere. Don't go based off these reviews. Ive been going here for years and im sure there are many others who have to who haven't done a review. Most of these are first time people who prob never came back. Go check them out for yourself. You will not be disappointed!! Request Neelam if you go!! She was very attentive and asked if I wanted anything fixed.
I've been coming to Brow Arc for years and, up until recently, I've always trusted them with my brows. The quality of their work is consistently good -- I've never left with bad eyebrows. That said, the customer service has really gone downhill, and it's made me reconsider returning. I purchased a prepaid membership (either 6 or 8 services -- I can't recall exactly), but at no point during the purchase was I told that I would need to present an ID to redeem those services. I only found that out during my next visit, which was frustrating and could've been easily avoided with better communication. There's also one specific lady who often... read full review
Brow Arc has become my go-to spot for threading, and Refka is the reason why! She’s consistently detailed, gentle, and truly knows how to shape brows to flatter your face. Every visit leaves me feeling confident and polished. The results are always clean, natural-looking, and exactly what I ask for. If you're looking for someone you can trust with your brows, Refka at Brow Arc is the one!
I came for just threading. Have been here a lot over the years. She convinced me to do their lamination and tint package that also included threading!! She showed me pictures of her previous customer. Told me if i noticed anything within 24 hours that I wanted fixed to let her know. Such great work and calm atmosphere. Don't go based off these reviews. Ive been going here for years and im sure there are many others who have to who haven't done a review. Most of these are first time people who prob never came back. Go check them out for yourself. You will not be disappointed!! Request Neelam if you go!! She was very attentive and asked if I wanted anything fixed.